Pesan di Muka

It depends on the brand. Powerslide-group items (Powerslide, Iqon, MyFit, Mesmer, Kizer, Reign, Matter, Undercover, Wicked, Ennui, Swings, Chaya, GAWDS, USD, Playlife, Venerate) and Tecnica Group items (Rollerblade, Bladerunner) add 12–21 working days on top of normal delivery while the supplier dispatches and the unit reaches our store. Other brands (Flying Eagle, FR, K2, Seba and more) add 5–9 working days. Local delivery within Singapore is then 1–3 working days; overseas is FedEx calculated time.

A few reasons we don't physically stock every model:

• Specialised, lower-demand models — not viable to keep deep stock without hurting cash flow.
• Awaiting bulk sea-freight replenishment — an air-shipped pre-order can reach you faster than waiting for the next container.
• Brand-new models still in global production rollout.
• Brief stock-out windows between replenishments — pre-order reserves your size in the next batch.

If you want the specific reason for a particular item, WhatsApp us (bottom-left).

You get two tracking links across the two legs of the journey:

1. Pre-order status email (within minutes of ordering) — links to a live page that tracks the first leg, from our overseas supplier to our store in Singapore. Updates automatically as the order progresses.
2. Shipment tracking link (when we hand the parcel to the courier) — the courier's own tracking for the second leg, from our store to your shipping address.

The whole order ships together once the pre-order item arrives — this avoids charging you two shipping fees. If you'd rather receive the in-stock items first and the pre-order item as a second shipment, WhatsApp us before we pack and we'll split the order (an additional shipping fee may apply).

Same rules as any other order:

• Less than 48 hours since ordering AND we haven't packed yet → full refund to your card.
• More than 48 hours but we haven't packed yet → store credit (valid 2 years).
• Order has already shipped → can't cancel; you can still return for store credit once received.

To start a cancellation, WhatsApp us at the bottom-left.

If you paid by card and we haven't shipped yet, WhatsApp us as soon as possible — we can usually update the address. If you paid via PayPal, we can't change the shipping address (PayPal locks it). In that case we can cancel for you, but PayPal's transaction fees aren't refundable.

It's rare, but if a model is discontinued mid-cycle or the supplier can't deliver, we'll WhatsApp / email you and offer either a full refund or a switch to an alternative item of equivalent value. You're never stuck waiting indefinitely.

The day ranges we quote (5–9 / 12–21) are working days — weekends and Singapore public holidays don't count toward the estimate. Overseas customs and courier offices may also close on local holidays, which can push final delivery by a day or two beyond the working-day estimate.

Our prices move with currency fluctuations and supplier costs, so the listed price can change after you order. We don't automatically refund the difference if the price drops, and we don't ask you to top up if the price rises — the price at the time of your order is the price you pay. If you spot a meaningful difference and have a specific request, WhatsApp us and we'll have a look.

Yes. As soon as we hand the parcel to the courier, the shipment-tracking email goes out automatically — with the courier's tracking number. Plus your pre-order status page (from the first email) is updated to reflect that the order has shipped.