Return and Exchange

For customers outside of Singapore, please go to our International page.

At Inlinex, we aim to make your shopping experience easy. If you’ve received the wrong size or want to purchase something else, please follow these three simple steps before taking your new product outdoors:

If something isn’t right, please use the live chat feature (button at the bottom left of the screen) to connect with our staff. They’ll assist you with returns for store credit or exchanges. It’s faster and easier to process returns for unused products.

Longer Return for Store Credit and Exchange Period

You can return your purchase(s) for store credit or exchange them within 60 days, provided they are in original condition with tags and packaging. For higher-value exchanges, you’ll need to pay the difference; for lower-value exchanges, you’ll receive store credit.

Condition

Only items with no visible signs of wear can be returned for store credit or exchanged. We recommend keeping the original packaging and testing the product at home before using it outdoors.

Store Credit

Store credit have a validity of 2 years from the date of issuance. 

No Admin Fees

We do not charge any admin fee for returns for store credit and exchange. You are only responsible for sending the product to our shop. 

Order Cancellation

There will be no refunds under any circumstances if you choose to cancel your order. Refunds will only be permitted if INLINEX initiates the cancellation.

Unused Defective Products

In rare cases of receiving a defective product, we will arrange an exchange at our expense. We may ask for photos of the defective part(s). For more information on warranty claims, please read here.

*The return and exchange process will be a lot quicker if the product is unused. 

Defects Discovered after Use

For defects found after using the product, please send it back to our store or the designated service center. They will determine whether to exchange, repair, or charge for any workmanship on your product.

Rejecting Exchange and/or Repair 

Cancellations will not be accepted if you reject a rectification for your used product. If you decline an exchange or repair for an unused product, only store credit will be issued for returns.

Change in Prices

Our prices may change regularly due to currency fluctuations. We have a team monitoring the internet to ensure our prices remain competitive, so expect adjustments. Please note that our price match guarantee does not apply to these price changes.

Returns due to Injuries or Unforeseen Circumstances

Participating in sports, especially those involving speed and wheels, carries risks. There are no refunds, exchanges, or returns for damages resulting from mishaps or accidents. It is the customer’s responsibility to ensure that all bolts, nuts, and parts are securely fastened and to check for any manufacturing defects before use. Inlinex is not liable for any injuries resulting from the use of our products.