Return and Exchange

At Inlinex, we want to make returns and exchanges easy. If you’ve received the wrong size or want to swap to a different item, please follow these three simple steps before using your new product outdoors:

1. Open the package carefully and keep all packaging and tags intact.
2. Try the product indoors to confirm size, fit and comfort.
3. If something’s off — don’t take it outside. Message us first.

If something isn’t right, hit the live-chat button at the bottom-left of the screen and our staff will help you with a return for store credit or an exchange. Returns for unused products are faster and easier to process.

You can return your purchase for store credit or exchange it within 60 days, provided it’s in original condition with tags and packaging.

• Exchanging for a higher-priced item? You’ll pay the difference.
• Exchanging for a lower-priced item? You’ll receive store credit for the difference.

Only items with no visible signs of wear can be returned for store credit or exchanged. We recommend keeping the original packaging and testing the product indoors before taking it outside.

Store credit is valid for 2 years from the date of issuance, and can be used in our online store or at our physical store.

We don’t charge any admin fee for store-credit returns or exchanges. You’re only responsible for getting the product to our store.

There are no cash refunds under any circumstances if you choose to cancel your order. Refunds will only be permitted if Inlinex initiates the cancellation.

In the rare case of receiving a defective product, we’ll arrange an exchange at our expense. We may ask for photos of the defective parts. For full details on warranty claims, see our warranty page.

For defects found after the product has been used, please send it back to our store or the designated service centre. They’ll determine whether to exchange, repair, or charge for any workmanship required.

Cancellations won’t be accepted if you reject a rectification on a used product. If you decline an exchange or repair for an unused product, only store credit will be issued for the return.

Our prices change regularly due to currency fluctuations. We have a team monitoring the internet to keep our pricing competitive, so expect adjustments. Note: our price-match guarantee does not apply to these price changes.

Sports involving speed and wheels carry risk. No refunds, exchanges, or returns are given for damage resulting from mishaps or accidents. It’s the customer’s responsibility to ensure bolts, nuts and parts are securely fastened, and to check for any manufacturing defects before use. Inlinex isn’t liable for injuries arising from use of our products.

The size chart is provided for reference only and reflects measurements supplied by the official brand. We regret that we can’t be held responsible for incorrect-size purchases.