FAQ about return & exchange for orders outside of singapore

What is the return address?

Receiver: Inlinex Pte Ltd

Address: 37 Kallang Pudding Road Block B #09-06

City: Singapore

State: Singapore

Postal Code: 349315

I need to exchange size.

You will need to send back the order to our return address. This will be at your expense.

After we receive the item(s), we will ship the correct size back to you at our expense.

Do you sell return labels?

Yes we do. You only need to live chat with us (bottom left) and check for the price of a return label.

What do I need to do with the return labels?

The Fedex paks/boxes and bubble wraps(if any) are reusable.

You must repack the items in the exact manner it was sent to you for the return labels to work.

You will need to bring the packed items with the return labels to your closest Fedex drop-off point.

How should I ship the items back to you?

For items that have hard surfaces and easy to scratch, please wrap them in bubble wrap.

I realized that I bought the wrong size after using the item.

Unfortunately, we do not allow returns or exchanges after the item(s) is used.

I want to return the item. I don't want an exchange.

You will need to send back the order to our return address. This will be at your expense.

Once we check the item(s) and we confirm that the item(s) is unused, we will issue the store credit to your account.

If the item is placed in an order with free shipping, the shipping cost of that order will be deducted from the store credit.

Can I get a full refund instead of store credits?

We have a strict no cash refund policy. We only allow refund in store credits.

The size I want to exchange for is out of stock.

If the item you want to exchange for is out of stock, may choose to

  1. Get store credits to buy another item in our store
  2. Wait for the restock if item is not previous season

Simple Guide to Return & Exchange Outside of Singapore

STEP #1: Unpack your items carefully 

All fedex paks have 2 adhesive strips. By default, we will use the top strip. So when opening up the paks, tear along the line of the top strip so that you can reuse the paks with the lower adhesive strip.

If you receive your order in a Fedex Box. Please open the box by cutting the tape only. You will need to reuse the box.

 

STEP #2: Reuse the bubble wrap if provided

The bubble wraps are reusable as well. You will need to reuse them for items with hard surfaces and easy to scratch.

STEP #3: Request for return labels

Request for return labels from us. We will quote you the fees. If you accept, you will need to repack the items the way it was sent to you with the Fedex pak/box and bubble wrap if provided. You will also need to print them out

Step #4: Locate your closest Fedex office

Bring the Fedex pak/box and the labels to the nearest fedex office. Please ensure that the labels are scanned by the fedex team. This is to prevent loss of package. Once we receive the item in brand new condition, we will bill the return label cost to you.

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