Pre Order

If a product is showing the ✈️ Pre-order badge, we don’t currently hold local stock at our Tong Lee store. Once you order, we request the unit from the manufacturer overseas, receive it, and then ship it on to you. The delivery time on a pre-order is therefore longer than a ready-stock item.

You’ll see the exact lead-time estimate on the badge itself — the days vary by brand (see Card 2).

Different brands ship from different overseas warehouses, so pre-order timelines vary:

It comes down to how often each supplier consolidates and dispatches. Powerslide and Tecnica run consolidated weekly air shipments — great for keeping shelf prices low, but it adds calendar days between order, dispatch and arrival in Singapore. Other suppliers run shorter consolidation cycles so units dispatch and arrive faster.

There are a few reasons we don’t physically stock every model:

• Specialised, lower-demand models — we can’t hold deep stock on niche items without hurting cash flow.
• Awaiting bulk sea-freight replenishment — a 1–2 unit air-ship via pre-order is often faster than waiting for the next container.
• Brand-new models — global production is still in progress and inventory hasn’t landed yet.
• Brief stock-out windows — we refill fast, and pre-order keeps your size reserved until the next batch lands.

If you need the specific reason for a particular item, message us on WhatsApp (bottom-left).

If your cart mixes a Ready to Ship item with a Pre-order item, the whole order will be shipped together once the pre-order item arrives — this avoids charging you two shipping fees.

If you’d rather receive the ready-stock items first and the pre-order item later as a second shipment, message us on WhatsApp before we pack and we’ll split the order (additional shipping fee may apply).

Within a few minutes of placing your pre-order, you’ll receive an email from us with a personal link to a live tracking page. This page tracks the first leg of your pre-order — from our overseas supplier to our store in Singapore: supplier confirmation, dispatch from origin, and the latest ETA into our warehouse. It updates automatically as the order progresses.

Once your item lands at our store and we hand it to the courier for the second leg, you’ll get a separate shipment-tracking link (see card 7).

This is the second leg — from our Singapore store to your shipping address. The moment we hand the parcel to the courier (FedEx for overseas, J&T or SPX within Singapore), you’ll get the courier’s tracking link emailed to you.

Don’t be alarmed if the link hasn’t updated yet — courier tracking only begins once the package is physically scanned at pickup.

Occasionally. Customs holds, courier backlogs, manufacturer production delays and air-cargo capacity issues can all push pre-order timelines. We’ll proactively WhatsApp you if your order is materially delayed beyond the stated window.

An exceeded delivery window does not entitle you to compensation, and Inlinex isn’t liable for delays beyond our control (manufacturer, courier, customs).

Yes. The rules are the same as any other order:

• Less than 48 hours since ordering AND we haven’t packed yet → full refund to your card.
• More than 48 hours, but we haven’t packed yet → store credit (valid 2 years).
• Order has already shipped → can’t cancel; you can still return for store credit once received.

To start a cancellation, message us on WhatsApp at the bottom-left. Full details on our International Shipping page (for overseas orders) or Return & Exchange page (for Singapore orders).