Shipping & Import Duties

Inlinex ships worldwide via FedEx Express. Shipping is calculated at checkout based on your delivery address and order weight — no guessing, no padding. Fully tracked, door to door.

Estimated transit time is shown at checkout, and a tracking link is emailed once your order ships. We use FedEx because they’re reputable globally and offer real customer support. The transit time at checkout is an estimate — once a package leaves us we have no control over it, and you’ll need to call your local FedEx office if something looks wrong. Inlinex isn’t liable for delivery delays beyond our control.

Import duties and taxes are not baked into our prices. That means you get a lower, transparent product price instead of an inflated “all-in” number — and you’re never overpaying. How duties are handled is entirely your choice, made at the cart (next card).

On the cart page you’ll see a Duties & Taxes toggle. Pick whichever you prefer:

• Pay on arrival (DDU) — Default. Lower upfront cost. Your local customs office or courier collects any import duty & tax when your parcel arrives.
• Prepay duties & taxes (DDP). Toggle on to add the estimated import duty & tax to your order now — then there’s nothing to pay on delivery. The exact amount is shown before you check out.

If you leave the cart toggle on Pay on arrival (the default), your local customs office or courier collects any import duty and tax when your parcel arrives. You may receive a phone call, email or written instructions asking you to pay before your package can be released.

These fees go directly to your country’s customs office — they aren’t ours and we can’t control them. To skip this step entirely, switch the cart toggle to Prepay before checking out.

Message us on WhatsApp (bottom-left button) as soon as possible.

• If we haven’t packed your order yet AND it’s been less than 48 hours since you ordered → you get a full refund to your card.
• If we haven’t packed your order yet BUT it’s been more than 48 hours → you get store credit (valid 2 years).
• If your order has already shipped → we can’t cancel anymore, but you can still return for store credit (see card 6).

You’re welcome to return for store credit or exchange your items within 60 days. Items must come back in the same condition they arrived in, with their original packaging and all components. For garments, tags must still be intact and the garment should not have been worn or washed.

Please don’t send used items back unless we’ve specifically asked you to. If we receive an item we judge unacceptable, you’ll be asked to arrange and cover the cost of fixing it and shipping it back to you. Returns may be declined if:

• Goods are missing their original packaging
• Goods or packaging are damaged
• There’s proof of wear on the goods

We may also deduct from your store credit an amount equal to the cost we incur restoring the product to its original condition.

For the step-by-step return process (open the FedEx pak, reuse packaging, drop off), see our Simple Guide to Return & Exchange Outside of Singapore.

Store credit is valid for 2 years from the date of issuance, and can be used in our online store or at our physical store.

Foreign credit card fees. Transactions made with a foreign credit card may incur additional fees from your card issuer or bank. These fees aren’t imposed by Inlinex and are beyond our control — check with your bank or card provider before completing your purchase if you’re unsure.

Signature on delivery. By default, FedEx may deliver your package without requiring a signature, and may leave it at your door. If you’d prefer signature confirmation, contact your local FedEx office to arrange it.

Inlinex will gladly pursue a warranty on your behalf. However, the user covers all repair costs (if any), shipping fees, and taxes in and out of Singapore. Warranty only covers manufacturer defects — wear-and-tear is excluded. Learn more about what our warranty covers here.

If you paid via PayPal, we can’t change the shipping address after the order is placed. We can cancel the order for you, but PayPal’s transaction fees are non-refundable and won’t be returned.

To keep shopping safer for our customers, we may email or WhatsApp you to verify the authenticity of a purchase if:

1. The billing ZIP or postal code isn’t available or doesn’t match the card’s registered address.
2. The cardholder name doesn’t match the shipping recipient.
3. The billing address and card’s address aren’t available or don’t match.
4. Multiple attempts were made on your card.
5. The IP address doesn’t match where the transaction was made.