Shipping to the USA
How your order gets to you in the USA.
We ship to the USA from Singapore with FedEx Express. All U.S. import duties, taxes and customs handling are included in your order — the price you pay is final, and the courier will never ask you for a cent more on delivery. Here’s exactly how it works.
FedEx Express to your door
Inlinex ships to the USA via FedEx Express. Shipping is calculated at checkout based on your delivery address and order weight — no guessing, no padding. Fully tracked, door to door.
Estimated transit time is shown at checkout, and a tracking link is emailed once your order ships. We use FedEx because they’re reputable globally and offer real customer support. The transit time at checkout is an estimate — once a package leaves us we have no control over it, and you’ll need to call your local FedEx office if something looks wrong. Inlinex isn’t liable for delivery delays beyond our control.
All U.S. duties & taxes are included
Your order to the USA ships DDP (Delivered Duty Paid). We prepay 100% of U.S. import duties, taxes and customs handling on your behalf, so your parcel clears customs with nothing left to pay.
Your order is paid up in full at checkout — FedEx will never ask you for any additional customs payment on delivery. No brokerage invoice, no surprise bill at the door.
Changed your mind? Cancellation
Message us on WhatsApp (bottom-left button) as soon as possible.
- If we haven’t packed your order yet AND it’s been less than 48 hours since you ordered → you get a full refund to your card.
- If we haven’t packed your order yet BUT it’s been more than 48 hours → you get store credit (valid 2 years).
- If your order has already shipped → we can’t cancel anymore, but you can still return for store credit (see card 4).
60-day return for store credit or exchange
You’re welcome to return for store credit or exchange your items within 60 days. Items must come back in the same condition they arrived in, with their original packaging and all components. For garments, tags must still be intact and the garment should not have been worn or washed.
Please don’t send used items back unless we’ve specifically asked you to. If we receive an item we judge unacceptable, you’ll be asked to arrange and cover the cost of fixing it and shipping it back to you. Returns may be declined if:
- Goods are missing their original packaging
- Goods or packaging are damaged
- There’s proof of wear on the goods
We may also deduct from your store credit an amount equal to the cost we incur restoring the product to its original condition.
For the step-by-step return process (open the FedEx pak, reuse packaging, drop off), see our Simple Guide to Return & Exchange Outside of Singapore.
Store credit — 2-year validity
Store credit is valid for 2 years from the date of issuance, and can be used in our online store or at our physical store.
Payment & delivery notes
Foreign credit card fees. Transactions made with a non-U.S. card may incur additional fees from your card issuer or bank. These fees aren’t imposed by Inlinex and are beyond our control — check with your bank or card provider before completing your purchase if you’re unsure.
Signature on delivery. By default, FedEx may deliver your package without requiring a signature, and may leave it at your door. If you’d prefer signature confirmation, contact your local FedEx office to arrange it.
Warranty
Inlinex will gladly pursue a warranty on your behalf. However, the user covers all repair costs (if any), shipping fees, and taxes in and out of Singapore. Warranty only covers manufacturer defects — wear-and-tear is excluded. Learn more about what our warranty covers here.
Change of address
If you paid via PayPal, we can’t change the shipping address after the order is placed. We can cancel the order for you, but PayPal’s transaction fees are non-refundable and won’t be returned.
Fraud prevention
To keep shopping safer for our customers, we may email or WhatsApp you to verify the authenticity of a purchase if:
- The billing ZIP or postal code isn’t available or doesn’t match the card’s registered address.
- The cardholder name doesn’t match the shipping recipient.
- The billing address and card’s address aren’t available or don’t match.
- Multiple attempts were made on your card.
- The IP address doesn’t match where the transaction was made.
Questions? We’re on WhatsApp
Click the WhatsApp button at the bottom-left of any page.
Live chat 11am–8pm SGT, daily.
Frequently asked questions
Will I have to pay any duties or taxes when my package arrives?
No. Orders to the USA ship DDP (Delivered Duty Paid) — all U.S. import duties, taxes and customs handling are included in your order. Your order is paid up in full at checkout, and FedEx will never ask you for any additional payment on delivery.
How long will my order take to arrive?
FedEx transit time to the USA is typically 2–5 working days, plus our handling time before the package leaves us. The estimate shown at checkout is just an estimate — once the package leaves us we have no control over it. A tracking link is emailed once your order ships so you can follow it in real time.
How is shipping priced?
Shipping is calculated at checkout based on your delivery address and order weight, and sent via FedEx Express with full tracking. There’s no padding — you only pay the actual calculated FedEx rate for your parcel. All import duties and taxes are already included in the product price.
Is the price I see the final price?
Yes. The product price already includes all U.S. import duties and taxes. The only thing added at checkout is calculated FedEx shipping — after that, there is nothing more to pay, on delivery or otherwise.
Can I cancel my order?
Yes — message us on WhatsApp (bottom-left button) as soon as possible. The refund type depends on timing:
- Less than 48 hours since ordering AND we haven’t packed yet → full refund to your card.
- More than 48 hours, but we haven’t packed yet → store credit (valid 2 years).
- Order has already shipped → can’t cancel. You can still return it for store credit once received.
Can I get a full refund instead of store credit?
Yes, but only if we haven’t packed your order yet AND it’s been less than 48 hours since you ordered. In that case, message us on WhatsApp and we’ll cancel for a full refund to your card.
After 48 hours (or once we’ve started packing), refunds are issued as store credit only — your payment has already been captured and the payment-processor fees can’t be reversed.
Once your order has shipped, cancellation is not possible. Returns at that stage are for store credit only.
How do I return an item from the USA?
Reuse the FedEx pak or box your order arrived in (every FedEx pak has two adhesive strips — open the top one, the lower one is for resealing). Repack everything the way it arrived, then drop it off at your nearest FedEx office. For a full walk-through with photos, see our Simple Guide to Return & Exchange Outside of Singapore.
Buyer covers all return shipping fees and taxes back to Inlinex. We sell return labels — live-chat us for a quote — but you’re also welcome to use a cheaper method if you can find one.
How long is store credit valid?
2 years from the date of issuance. Store credit can be used in our online store or at our physical store in Singapore.
Can I change my shipping address after ordering?
If you paid by card: Message us on WhatsApp ASAP. If we haven’t shipped yet, we can usually update the address.
If you paid via PayPal: We can’t change the shipping address — PayPal locks it to the address on file. We can cancel the order for you, but PayPal’s transaction fees are non-refundable and won’t be returned.
Do I need to sign for my package?
By default, FedEx may deliver without a signature and leave the package at your door. If you’d prefer signature confirmation on delivery, contact your local FedEx office to arrange it.
Why did you ask me to verify my purchase?
To keep shopping safer for our customers, we may email or WhatsApp you for a quick verification if:
- The billing ZIP or postal code is missing or doesn’t match your card’s registered address.
- The cardholder name doesn’t match the shipping recipient.
- The billing address and card’s address are missing or don’t match.
- Multiple attempts were made on your card.
- The IP address doesn’t match the location of the transaction.
This is standard fraud-prevention — replying quickly helps us release your order faster.
What happens if my package gets refused or returned?
If an order is refused at the door or abandoned, the buyer bears all charges. These charges are irreversible, and no store credit will be issued for the order.
What’s the warranty policy?
Inlinex will gladly pursue a warranty on your behalf. However, the user covers all repair costs (if any), shipping fees, and taxes in and out of Singapore. Warranty only covers manufacturer defects — wear-and-tear is excluded. Learn more about what our warranty covers here.
Why did my credit card charge an extra fee?
Transactions made with a non-U.S. card may incur additional fees from your card issuer or bank (foreign-transaction fees, currency-conversion markups, etc.). These fees aren’t imposed by Inlinex and are beyond our control — check with your bank or card provider before completing your purchase if you’re unsure.
Google Reviews
