Guía sencilla para devoluciones y cambios fuera de Singapur
PASO #1: Desempaque sus artículos con cuidado
Todos los paquetes de FedEx tienen dos tiras adhesivas. Por defecto, usaremos la tira superior. Al abrir los paquetes, rasgue por la línea de la tira superior para poder reutilizarlos con la tira adhesiva inferior.
PASO #2: Reutilice el plástico de burbujas si lo tiene
El plástico de burbujas también es reutilizable. Deberás reutilizarlo para artículos con superficies duras y fáciles de rayar.
PASO #3: Solicitud de etiquetas de devolución
Solicítenos etiquetas de devolución. Le cotizaremos los costos. Si acepta, deberá reempaquetar los artículos tal como se le enviaron, con el paquete/caja de FedEx y el plástico de burbujas, si lo tiene. También deberá imprimirlas.
Paso n.° 4: Localiza la oficina de FedEx más cercana
Lleve el paquete/caja de FedEx y las etiquetas a la oficina de FedEx más cercana. Asegúrese de que el equipo de FedEx escanee las etiquetas para evitar la pérdida del paquete. Una vez que recibamos el artículo como nuevo, le facturaremos el costo de la etiqueta de devolución.
FAQ about return & exchange for orders outside of singapore
What is the return address?
Receiver: Inlinex Pte Ltd
Address: 37 Kallang Pudding Road Block B #09-06
City: Singapore
State: Singapore
Postal Code: 349315
I need to exchange size.
You will need to send back the order to our return address. This will be at your expense.
After we receive the item(s), we will ship the correct size back to you at our expense.
Do you sell return labels?
Yes we do. You only need to live chat with us (bottom left) and check for the price of a return label.
What do I need to do with the return labels?
The Fedex paks/boxes and bubble wraps(if any) are reusable.
You must repack the items in the exact manner it was sent to you for the return labels to work.
You will need to bring the packed items with the return labels to your closest Fedex drop-off point.
How should I ship the items back to you?
For items that have hard surfaces and easy to scratch, please wrap them in bubble wrap.
I realized that I bought the wrong size after using the item.
Unfortunately, we do not allow returns or exchanges after the item(s) is used.
I want to return the item. I don't want an exchange.
You will need to send back the order to our return address. This will be at your expense.
Once we check the item(s) and we confirm that the item(s) is unused, we will issue the store credit to your account.
If the item is placed in an order with free shipping, the shipping cost of that order will be deducted from the store credit.
Can I get a full refund instead of store credits?
Yes, but only if we haven't packed your order yet AND it's been less than 48 hours since you ordered. In that case, message us on WhatsApp and we'll cancel for a full refund to your card.
After 48 hours (or once we've started packing your order), refunds are issued as store credit only — your payment has already been captured and the payment processor fees can't be reversed.
Once your order has shipped, cancellation is not possible. Returns at that stage are for store credit only.
The size I want to exchange for is out of stock.
If the item you want to exchange for is out of stock, may choose to
- Get store credits to buy another item in our store
- Wait for the restock if item is not previous season
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