Shipping to the USA

Inlinex ships to the USA via FedEx Express. Shipping is calculated at checkout based on your delivery address and order weight — no guessing, no padding. Fully tracked, door to door.

Orders over US$500 ship free to all 50 states and Puerto Rico. Alaska, Hawaii, Puerto Rico, Guam and the other US territories sit on separate, more expensive FedEx lanes, so they don’t qualify for free shipping — they’re always charged the live calculated rate at checkout.

Estimated transit time is shown at checkout, and a tracking link is emailed once your order ships. We use FedEx because they’re reputable globally and offer real customer support. The transit time at checkout is an estimate — once a package leaves us we have no control over it, and you’ll need to call your local FedEx office if something looks wrong. Inlinex isn’t liable for delivery delays beyond our control.

Your order to the USA ships DDP (Delivered Duty Paid). We prepay 100% of U.S. import duties, taxes and customs handling on your behalf, so your parcel clears customs with nothing left to pay.

Your order is paid up in full at checkout — FedEx will never ask you for any additional customs payment on delivery. No brokerage invoice, no surprise bill at the door.

Please open and check your order as soon as it arrives — including every part, tool and accessory listed on the product page. Skates and frames ship with small components, so count them against the listing before you ride.

Tell us within 48 hours of delivery (delivery time as shown by FedEx tracking) if anything is damaged, missing or incorrect. Message us on WhatsApp or email admin@inlinex.com.sg with:

1. Your order number
2. Photos of the item, showing the problem
3. Photos of the outer box and the shipping label

If we got it wrong, we fix it. Report it inside the 48-hour window above and this is what happens:

1. A part is missing → we ship the missing part to you, free, at our cost.
2. It arrived damaged → we arrange repair, replacement, or store credit, whichever suits the item.
3. Wrong item sent → we send the correct one and cover the return shipping of the wrong one.

We answer within 1 business day, and we do not ask you to pay shipping or parts for a mistake that is ours. Where a remedy is monetary rather than a part, repair or replacement, it is issued as Inlinex store credit (valid 2 years).

When it is how the product is made

Sometimes what looks wrong is simply how that model is manufactured — mould lines, small cosmetic asymmetry, a stiffness or closure geometry, tolerances that are identical on every unit of that model. That is not the same as a fault, and it is not something we or the manufacturer are able to change.

If we supply a replacement and the same characteristic is present because it is inherent to the product, we have done everything we can: the item is not defective, and it matches what was sold and pictured.

This is not us being difficult: almost every problem is a missing screw or a spacer, and we would rather post you one tomorrow than have you stuck with a skate you cannot ride.

Some items are sold as pre-order: not yet in stock with us, and on their way from the supplier. Every pre-order item is labelled “Pre-order — Ships in an extra X working days” on the product page and again in your cart, so you know exactly what you are buying before you pay.

• Rollerblade and Bladerunner → an extra 7–14 working days
• Everything else, including all Powerslide-distributed products → an extra 5–9 working days

The exact window for your item is always shown on its own product page and again in your cart — check there for the item you are buying.

Those windows are estimates based on our supplier’s shipping schedule, and they run in addition to normal FedEx transit. We update you as your item moves, and we ship the day it reaches us.

Changed your mind? Within 24 hours of ordering you can still cancel a pre-order for a full refund to your card, exactly like any other order. After 24 hours we cancel and issue store credit (valid 2 years), which you can spend straight away on anything we have in stock.

Message us on WhatsApp (bottom-left button) as soon as possible.

• If we haven’t packed your order yet AND it’s been less than 24 hours since you ordered → you get a full refund to your card.
• If we haven’t packed your order yet BUT it’s been more than 24 hours → you get store credit (valid 2 years).
• If your order has already shipped → we can’t cancel anymore, but you can still return for store credit (see the 60-day return section below).

You’re welcome to return for store credit or exchange your items within 60 days. Items must come back in the same condition they arrived in, with their original packaging and all components. For garments, tags must still be intact and the garment should not have been worn or washed.

Please don’t send used items back unless we’ve specifically asked you to. If we receive an item we judge unacceptable, you’ll be asked to arrange and cover the cost of fixing it and shipping it back to you. Returns may be declined if:

• Goods are missing their original packaging
• Goods or packaging are damaged
• There’s proof of wear on the goods

We may also deduct from your store credit an amount equal to the cost we incur restoring the product to its original condition.

For the step-by-step return process (open the FedEx pak, reuse packaging, drop off), see our Simple Guide to Return & Exchange Outside of Singapore.

Store credit is valid for 2 years from the date of issuance, and can be used in our online store or at our physical store.

Foreign credit card fees. Transactions made with a non-U.S. card may incur additional fees from your card issuer or bank. These fees aren’t imposed by Inlinex and are beyond our control — check with your bank or card provider before completing your purchase if you’re unsure.

Signature on delivery. By default, FedEx may deliver your package without requiring a signature, and may leave it at your door. If you’d prefer signature confirmation, contact your local FedEx office to arrange it.

Inlinex will gladly pursue a warranty on your behalf. However, the user covers all repair costs (if any), shipping fees, and taxes in and out of Singapore. Warranty only covers manufacturer defects — wear-and-tear is excluded. Learn more about what our warranty covers here.

Need a different delivery address? Message us on WhatsApp as soon as you can — if your order hasn’t shipped yet we can usually update it for you.

If you paid via PayPal we can’t edit the address at all: PayPal locks the order to the address on file. Instead we cancel it so you can reorder with the correct address:

• Within 24 hours of ordering → we cancel the order and refund you.
• After 24 hours → we cancel and refund as store credit (valid 2 years), less PayPal’s transaction fee of around 4% (PayPal keeps this and doesn’t return it to us). You can use the store credit straight away to place the new order.

Please note PayPal’s own transaction fee is non-refundable and isn’t returned to us.

To keep shopping safer for our customers, we may email or WhatsApp you to verify the authenticity of a purchase if:

1. The billing ZIP or postal code isn’t available or doesn’t match the card’s registered address.
2. The cardholder name doesn’t match the shipping recipient.
3. The billing address and card’s address aren’t available or don’t match.
4. Multiple attempts were made on your card.
5. The IP address doesn’t match where the transaction was made.

Every U.S. order ships fully tracked with FedEx Express. An order counts as delivered when FedEx tracking records it as delivered to the address you gave us, and responsibility for the goods passes to you at that point.

Want a signature? Ask us before your order is dispatched and we will add signature-on-delivery at no charge. By default FedEx may leave a parcel without one.

Parcel marked delivered but not found? Tell us within 7 days and we will open a FedEx trace and support it with everything we hold. Where tracking shows delivery to the correct address and no signature was requested, Inlinex cannot be held responsible for theft or loss after delivery — but we will still help you pursue it.

If something has gone wrong, talk to us first — WhatsApp or admin@inlinex.com.sg. We are a real shop with real people and we answer within 1 business day. Nearly everything is sorted the same week.

Opening a dispute with your bank instead is slower for you: card issuers routinely take 30–90 days, and while it runs we are not permitted to refund or ship a replacement.

For every order we retain, and will provide to your card issuer where a dispute is raised:

1. Your order, itemised, and the price you agreed
2. Your acceptance of this policy, with the date and time it was given
3. FedEx tracking and proof of delivery
4. Our full message history with you, including any remedy we offered

None of this limits any right you have under applicable law — it simply asks you to come to us first, which is faster and almost always ends better.