Shipping to Canada

Inlinex ships to Canada via FedEx Express. Shipping is calculated at checkout based on your delivery address and order weight — no guessing, no padding. Fully tracked, door to door.

Orders over C$500 ship free or at a reduced rate, anywhere in Canada. Most qualify for free shipping; a heavy multi-pair order may be charged a reduced rate instead, and the exact figure is always shown at checkout before you pay. Below C$500, shipping is priced by weight, and many orders get an automatic shipping discount at checkout.

Estimated transit time is shown at checkout, and a tracking link is emailed once your order ships. We use FedEx because they’re reputable globally and offer real customer support. The transit time at checkout is an estimate — once a package leaves us we have no control over it, and you’ll need to call your local FedEx office if something looks wrong. Inlinex isn’t liable for delivery delays beyond our control.

Import duties and taxes are not baked into our prices. That means you get a lower, transparent product price instead of an inflated “all-in” number — and you’re never overpaying. Canada’s import duty and sales tax are paid to FedEx when your parcel arrives (next card).

Your order to Canada ships DDU (Delivered Duty Unpaid). Nothing for import duty or sales tax is charged at our checkout, so there is no duties option in the cart.

Import duty. Most of what we sell, including inline skates, frames, wheels, bearings and parts, is duty-free into Canada. Some bags and clothing carry a duty.

Sales tax is charged at your province’s rate on the value of the goods (plus any duty):

When your parcel reaches Canada, FedEx collects the import duty and sales tax from you before it is released, usually by email or text with a link to pay online, or at the door. FedEx may also add its own clearance fee to the amount it collects.

These charges are set by the Canadian government and by FedEx, and they are paid to FedEx, not to us. We can’t change or refund them.

Message us on WhatsApp (bottom-left button) as soon as possible.

• If we haven’t packed your order yet AND it’s been less than 24 hours since you ordered → you get a full refund to your card.
• If we haven’t packed your order yet BUT it’s been more than 24 hours → you get store credit (valid 2 years).
• If your order has already shipped → we can’t cancel anymore, but you can still return for store credit (see card 6).

Statutory cancellation rights are not affected. If you are in the EU/EEA you have a 14-day right of withdrawal. Customers in the United Kingdom, South Korea, Taiwan, or any other country whose law grants a longer cancellation period keep that right in full, and are refunded to the original payment method.

You’re welcome to return for store credit or exchange your items within 60 days. Items must come back in the same condition they arrived in, with their original packaging and all components. For garments, tags must still be intact and the garment should not have been worn or washed.

Free shipping is earned by the value of the order you keep. If you return part of an order and what you keep falls below C$500, the delivery charge that order would have been charged is deducted from your store credit. If you return an entire order, the original delivery cost is deducted. The rate depends on the weight and the destination, and we will tell you the exact figure before you send anything back.

Please don’t send used items back unless we’ve specifically asked you to. If we receive an item we judge unacceptable, you’ll be asked to arrange and cover the cost of fixing it and shipping it back to you. Returns may be declined if:

• Goods are missing their original packaging
• Goods or packaging are damaged
• There’s proof of wear on the goods

We may also deduct from your store credit an amount equal to the cost we incur restoring the product to its original condition.

For the step-by-step return process (open the FedEx pak, reuse packaging, drop off), see our Simple Guide to Return & Exchange Outside of Singapore.

Store credit is valid for 2 years from the date of issuance, and can be used in our online store or at our physical store.

Foreign credit card fees. Transactions made with a foreign credit card may incur additional fees from your card issuer or bank. These fees aren’t imposed by Inlinex and are beyond our control — check with your bank or card provider before completing your purchase if you’re unsure.

Signature on delivery. Updated 28 August 2026. Orders placed from 12:00pm (SGT) on 28 August 2026 onwards ship with a signature required on delivery. FedEx will obtain a signature from someone at your delivery address rather than leaving the parcel unattended at your door. If nobody is available to sign, FedEx will attempt redelivery on another day. Orders placed before that time follow the previous arrangement, where FedEx may leave the parcel without a signature.

Inlinex will gladly pursue a warranty on your behalf. However, the user covers all repair costs (if any), shipping fees, and taxes in and out of Singapore. Warranty only covers manufacturer defects — wear-and-tear is excluded. Learn more about what our warranty covers here.

If you paid via PayPal, we can’t change the shipping address after the order is placed. We can cancel the order for you, but PayPal’s transaction fees are non-refundable and won’t be returned.

To keep shopping safer for our customers, we may email or WhatsApp you to verify the authenticity of a purchase if:

1. The billing ZIP or postal code isn’t available or doesn’t match the card’s registered address.
2. The cardholder name doesn’t match the shipping recipient.
3. The billing address and card’s address aren’t available or don’t match.
4. Multiple attempts were made on your card.
5. The IP address doesn’t match where the transaction was made.